Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to:

URKart Collections Pvt. Ltd.

GF-12, Market Complex, Near Sai Temple

Dharampura, Jagdalpur-494001 ( C.G. )

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to:

URKart Collections Pvt. Ltd.

GF-12, Market Complex, Near Sai Temple

Dharampura, Jagdalpur-494001 ( C.G. )

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at return@urkart.in for questions related to refunds and returns.

What are the return guidelines?

Prior to creating a return or exchange request on the platform, you shall ensure that, the product:

  1. must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact;
  2. must not be damaged in your possession;
  3. must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
  4. must not be used or altered;
  5. must be the same product that was delivered to you; and
  6. must be returned within the return window specified against a product on the product detail page.

How will I get my refund?

  1. Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.  
  2. If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.
  3. If You have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. URkart shall not be liable to you in case incorrect bank account details have been provided by you.
  4. In case of any discrepancies regarding receipt of refund amount, URKart may request for additional information such as bank statement or any other relevant document.

When will I get my refund?

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

Refund MethodRefund Time Frame
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account3-7 Business Days
Cash on Delivery (Refund to Bank Account)3-7 Business Days after updating the bank account details

Can my order be replaced?

All products which are returnable are eligible to be replaced and exchanged, subject to the return options mentioned hereinabove. However, replacement or exchange is subject to stock availability and subject to your address being serviceable for replacement or exchange. 

The replacement or exchange request must be raised within the return window period specified on the product detail page.

In case of replacement/exchange , if the cost of the new product is more than the original product delivered, you will have to pay the difference amount and if the cost of the new product is less than the original product delivered, the difference amount will be refunded. 

How to replace/exchange items?

You can replace/exchange the products purchased on the Platform within the specified return/exchange period, except non-returnable products. To replace/exchange a product, please follow the steps mentioned below:

  1. If a product is eligible for replacement/exchange, the same shall be available against the product under ‘My Orders’ section. 
  2. Create a ‘replacement request’ or ‘exchange request’ under the ‘My Orders’ section on the Platform and follow the screens that are promoted. 
  3. In case you purchase multiple products in a single order, replacement/exchange requests for individual item can also be raised. 
  4. After a replacement/exchange request has been raised, Replacement/Exchange Id will be generated.
  5. Keep the items ready for replacement/exchange pick up. Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
  6. Once the original product is handed over to the delivery agent, the replaced/exchanged product will be delivered to you separately.
  7. At the time of pick up, the delivery agent may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such quality check, the product shall not be replaced/exchanged, and no refund shall be made against such product. 
  8. The product will be picked up from the same address where delivery was made. In case pick up is to be made from a different address, the same should be notified to URKart by writing to legalsupport@urkart.in. Such request may be accepted or rejected at URKart’s sole discretion and subject to the new address being in serviceable area.
  9. Further, on receipt of returned product, the product shall undergo a quality check. If the product is in an acceptable condition, as determined by URKart at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund shall be initiated.